Does V-account Small Business Association support individual applications?
Only corporate applications are supported. Individual applications are not accepted for the time being.
Can I only accept Hong Kong companies?
We currently accept companies from Hong Kong, China and Taiwan. Those who do not belong to these areas can additionally check with our account manager.
How long does it take to approve an account?
After submitting all the information, it usually takes 1-2 business days to review the account.
How fast is your collection and withdrawal?
When receiving overseas payments, the mainstream European and American regions generally take 1-2 working days. In other regions, depending on the payment speed of local banks and intermediary banks, it will take 1-3 working days.
How to know the foreign exchange arrival in time?
Vcan has an account notification service. When the money arrives in the V-account and issues any operation instructions on funds, customers will receive email notifications, or they can log in to the Vcan backstage at any time to check the status of funds.
What should I do if the remittance has not been received?
If the remittance has not arrived within the normal remittance time, please confirm whether the payment information is correct (payee name, account number, bank name, bank SWIFT code, etc.).
How do I associate an order for withdrawal?
Log in to your Vcan account, enter [associated order], submit order information and upload leaflets (including but not limited to contracts, invoices, customs declarations, and logistics documents).
Why do I need to associate orders and upload order information?
According to the relevant anti-money laundering requirements, you need to provide real order information related to collections and associate them to ensure that the trade background meets regulatory requirements before you can apply for exchange or cash withdrawal.
Does it support payments to third parties?
Yes, you need to upload relevant supporting documents and explain the reason for remittance.
Vcan 設有到賬通知服務，當款項到賬V-account 和發出任何關於資金的操作指令，客戶均會收到郵件通知，或者可以隨時登錄Vcan 後台，查詢資金狀況。