安全 Security

English

How is Vcan regulated?


Vcan is headquartered in Hong Kong, has a remittance license in Hong Kong, and is regulated by relevant financial regulations. As a world-class financial center, Hong Kong can definitely protect the safety of your funds. As an international group, in addition to Hong Kong, we are also regulated by the US Financial Crimes Enforcement Agency and the British Conduct Authority to ensure compliance with the laws of various countries and put your funds first.




How does Vcan secure my funds?


Vcan is committed to applying high-end technology and developing Blockchain technology. It protects your users and account information through the highest level of data encryption channels, preventing any unauthorized transfers and intrusion of user information, and information between all servers. Pass-throughs are handled via SSL encryption. In addition, Vcan only works with top cloud service providers, mainly Amazon (AWS), Microsoft (Azure) and Google. These cloud providers have world-class security, all data and information are Stored on servers in Hong Kong and overseas to minimize your possible risks.




How do I know that the funds have been received and transferred successfully?


You will receive a confirmation email when your funds are received or withdrawn successfully. You can log in to the background to check the balance at any time. If you do not receive the email, please contact us immediately.




Will you provide my information to Amazon or a third party?


The personal data you provide are strictly protected and will only be used for account opening applications. It will never be submitted to Amazon or a third party or used for any commercial purpose. It will not cause your Amazon connection and can be used safely.




Will my account be closed if I do not use Vcan for a long time?


If the account balance for more than 6 months is 0 and there is no activity, your Vcan account will enter the "dormant state". If you want to use it again, please contact our customer service cs@vcanfintech.com to reactivate your account.




What if I forgot my login password or stolen account?


You can click “Forgot Password” to reset the password, or contact our customer service to arrange to modify and cancel your account.





中文

Vcan 的監管怎麼樣?


Vcan 的總部設立在香港,在香港領有匯款牌照,受相關的金融條例所監管,香港作為世界級的金融中心,絕對能保障您的資金安全。作為一家國際集團,除了香港外,我們同時受美國金融犯罪執法局及英國行為監管局監管,確保符合各國法例,把您的資金安全放在首位。




Vcan 怎樣保障我的資金安全?


Vcan 致力應用高端科技並開發區塊鏈 (Blockchain) 技術,通過最高級別的數據加密渠道保障您的用戶及賬號訊息,防止任何未授權的轉賬及對用戶信息的人侵,所有服務器之間的信息傳遞都通過 SSL 加密處理。 另外,Vcan 只與頂尖的雲端服務供應商合作,主要以亞馬遜 (AWS)、微軟 (Azure) 和谷歌 (Google) 為主,這些雲端的供應商都擁有世界級的安全保障,所有的數據和資料均存放在香港及海外的伺服器上,把您的可能風險降到最低。




我怎麼知道資金已經到賬和轉款成功?


當您的資金到賬或提款成功,均會收到一封確認電郵,您可以隨時登錄後台檢視結餘,若您收不到郵件,請馬上與我們聯系。




你們會把我的資料提供給亞馬遜或第三方嗎?


您提供的個人資料均受到嚴格的保護,只會用於申請開戶用途上,絕不會提交給亞馬遜或第三方或作任何商業用途,更不會導致您的亞馬遜關聯,可以放心使用。




長期不使用Vcan,賬戶會關閉嗎?


如果超過 6 個月的賬戶結額為 0,並且沒有任何活動,您的 Vcan 賬戶将會進入” 休眠狀態 ”。若您想再次使用,請與我們的客服聯絡 cs@vcanfintech.com,重新激活賬戶。




忘記了登入密碼或被盜用賬戶怎麼辦?


您可以點擊 ” 忘記密碼 ” 來重設密碼,也可以聯絡我們的客服安排修改及注銷賬戶。





Vcan always stand by you,

let's grow our global business together!

LINKS
ABOUT Vcan

cs@vcanfintech.com

Tel: +852 3707 3089

9371 3428 (WhatsApp)

L4, Core E, Cyberport 3, Hong Kong

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